Refund/Exchange Policy

We strive for our customers to be completely satisfied but we understand that unforeseen circumstances do happen.

Returns & Exchanges

•Eligibility for Return/Exchange: Items may be exchanged within 3 days of receiving package. Unfortunately, we do not offer returns for refunds and only EXCHANGES at this time.

•Condition of Items: Items must be in their original condition

•Customer is responsible for the cost of shipping back the item they would like to exchange

**To initiate exchanges, please contact our customer service team at admin@queens2tall.com

 

Damaged or Incorrect Items

If you received an order that is damaged or incorrect please email admin@queens2tall.com within 24 hours of delivery. Please provide a photo, order number, and description.